Refund Policy
Last updated 22 October 2026 · Vithom Technologies Private Limited ("STUDIBLY", "we", "us")
STUDIBLY plans are one-time purchases for a fixed duration (24 hours, 1 month, 6 months or 12 months) — see Terms of Service. They don't auto-renew, so there's nothing to "cancel." This page covers when a purchase you did make is eligible for a refund.
1. When you're eligible for a refund
| Situation | Outcome |
|---|---|
| You were charged but the plan never activated (a technical failure on our end) | Full refund, once confirmed. |
| You were charged twice for the same plan (a duplicate/failed-then-retried payment) | Full refund of the duplicate charge. |
| You purchased a plan by mistake and haven't used any of its metered AI actions (doubt-solving, voice tutor) yet, and it's within 24 hours of purchase | Full refund. |
| You've used part of a plan's monthly AI-action allowance, or it's been more than 24 hours since purchase | Not eligible for a refund — AI usage has a real, immediate cost to us once requested. We may still make an exception for a genuine, serious issue; contact us and we'll look at it case by case. |
2. How to request a refund
Email support@studibly.in from the email or mobile number on your account, with:
- The plan you purchased and the approximate date/time
- The Razorpay payment ID or order ID, if you have it (shown in your payment confirmation)
- What went wrong
We aim to respond within 3 business days. An approved refund is issued back to your original payment method through Razorpay, and typically reflects in your account within 5–7 business days, depending on your bank.
3. Free-tier & trial use
The free tier doesn't require payment, so it isn't covered by this policy — there's nothing to refund.
4. Contact us
Vithom Technologies Private Limited
No. 20/28, Edward Park Street, Kosapet, Venkatesapuram, Perambur Purasawalkam, Chennai – 600012, Tamil Nadu
Email: support@studibly.in